See also:

• Business: Business Services: Customer Management  (127)
• Business: Business Services: Outsourcing  (210)
• Business: Customer Service  (286)
• Business: Marketing and Advertising: Telemarketing  (81)
• Business: Telecommunications: Customer Management  (15)

Adeptel  www.800adept.com A multi-service telecommunications bureau offering long distance or 800/900 business services.

Call Centre Association  www.cca.org.uk UK trade association representing the call and contact centres.

call-centres.com  www.call-centres.com Information site for the global call centre industry.

Comsys Multi Media Services  www.cmm-services.co.uk Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.

Datapoint  www.datapoint.com Provides call center management services.

ePacific Global  www.epacificglobal.com Philippine based telemarketing specialists offering inbound and outbound services, offshore outsourcing, call center management and customer support.

Frank Solutions  www.tpath.com Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.

ISI eLearning Solutions, LLC  www.isi-elearning.com Agent and supervisor call center training on the web or CD-ROM.

Stonehouse Communications  www.stonehousecom.com Timeshared network based telesales dialing system.

Taw Valley Telecoms  www.tawvalleytelecoms.co.uk UK based outsourced call centre services provider offering inbound and outbound solutions.

Ulysses Learning  www.ulysseslearning.com Contact center simulation-based training program for customer service, sales and coaching.

White Pajama  www.whitepajama.com Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.