See also:

• Computers: Internet: Web Design and Development: Hosted Components and Services: Customer Service  (4)
• Computers: Software: Marketing: Sales and Marketing Productivity  (163)

Actricity  www.actricity.com Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.

Aestiva  www.aestiva.com Web-based solutions including help tickets, knowledge base, contact management, and email management.

Aexis  www.aexis.com Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.

Blue Tahiti Software Ltd  www.bluetahiti.com Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.

Castle CRM  www.acastle.com Providers of CRM data integration solutions. Resource library, list of clients. Contacts.

Charter Continuum  www.charter-uk.com Customer relationship management with software for handling customer feedback ensuring customer retention.

Chordiant Software  www.chordiant.com/home.html Business process automation and customer service applications. Includes products, services, and clients.

Cloudgate, Ltd.  www.cloud-gate.com Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.

CRM Software Solutions  www.crmsoftwaresolutions.info Provides information about customer relationship management for businesses.

CRM Technologies Ltd.  www.crmtechnologies.com Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.

CRM4Insurance  www.crm4insurance.com Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.

CScontact  www.cscontact.com Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).

CustomerFAQs Solutions Ltd.  www.customfaqs.com Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.

eAssist  www.eassist.com Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.

FrontRange Solutions  www.frontrange.com.au Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.

InterFAQs  www.interfaqs.com Featured automated FAQ system and knowledge base software. List of features, demo.

Knova  www.knova.com Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.

Knowledge Base  www.knowledgebase.net Multi-user system enhances self-service customer support, help desk operations, and document management applications.

Medallia  medallia.com Provides turnkey customer feedback solutions. Product details, and company news.

Orasi Software, Inc. - IdeaScope  www.ideascope.com Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ides, comments, and suggestions.

PhaseWare, Inc.  www.PhaseWare.com Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.

Practical Solutions Inc.  www.theservicesolution.com Offers a software package for service industry companies.

Precision  www.pcaonline.com Developer of help desk solutions.

Q-go  www.q-go.com Customer communications software based on natural language technology.

Querybot Systems  www.querybot.com Automated knowledge base and interactive FAQ systems intended for small businesses.

QueueVision Inc.  queuevision.com Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.

RaiderCSS  www.raidercss.com Provides real time web based Java customer support software and live help solutions.

Ransys Ltd.  www.ransys.com Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.

Rapid Stability Incorporated  www.rapidstability.com Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.

Respond UK Plc  www.respond-uk.co.uk Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.

ResponseTek Networks Corp.  www.responsetek.com Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.

Satmetrix Systems  www.satmetrix.com Software and services company focused on customer experience management.

ScandiaCom  www.scandiacom.com Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.

The Service Manager - TSM  www.theservicemanager.com Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.

Simon Dutton Associates Ltd  www.paritor.com Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.

Skywire Software  www.skywiresoftware.com Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.

Square Systems Ltd - Opinion-8  www.opinion-8.co.uk Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.

SupportSentry  www.supportsentry.com Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.

Transversal Corporation Ltd  www.transversal.com Offers call centre knowledge management solutions. List of products. Contacts.

Tree Management Systems, Inc.  www.turftree.com Customer management software for tree, lawn, and landscape companies.

Ulysses CRM  www.qms-software.com Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.

ViewsCast  www.synovate.com/viewscast Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.

Vuechat  www.vuechat.com Web-based customer service solutions with webcam video.

Witness Systems  www.witness.com Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.