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• Business: Hospitality: Consulting  (72)
• Business: Marketing and Advertising: Internet Marketing: Market Research  (17)
• Business: Marketing and Advertising: Market Research  (290)
• Home: Consumer Information  (2,525)
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AboutFace  www.aboutfacecorp.com Provider of mystery shopper programs and secret shopping services.

Advanced Phone Ups  phoneups.com Telephone training and mystery shopping of all types of vehicle dealerships.

Albatross  www.albatrossasia.com Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.

All-Star Customer Service, Inc.  www.mysteryshoppingexperts.com Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.

Amusement Advantage, LLC  www.amusementadvantage.com Amusement park mystery shopping. Online application.

Anonymous Insights, Inc.  www.a-insights.com Marketing research firm that specializes in customer satisfaction programs. Online application.

Anonymous Shoppers and Assessments of Pittsburgh (ASAP)  www.asapittsburgh.com Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.

AQ Services International  www.aq-services.com Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.

Ardent Services, Inc.  www.ardentservices.com Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.

Associate Consumer Evaluations Mystery Shopping  www.acemysteryshopping.com Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.

At Random Communications  www.arllc.com Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.

Ath Power  www.athpower.com Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.

BARE International  www.bareinternational.com Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.

Berring HIne Consulting  www.berring.co.uk Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.

BestMark, Inc.  www.bestmark.com Offers mystery and secret shopper services, including online surveys and reporting.

Business Evaluation Services  www.mysteryshopperservices.com Business and retail on-site, telephone and customer feedback secret shopper services.

Byers Choice  byerschoiceinc.net Offers services in Mid-Atlantic and Northeasten United States for fast food and convenience store industry. Includes application and reasons to consider using services.

C-Chex  www.c-chex.com Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.

Certified Reports, Inc.  www.certifiedreports.com Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.

Check Mark, Inc.  www.checkmarkinc.com Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.

Checkout (UK) Ltd  www.checkoutuk.co.uk A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.

Clandestine Marketing  www.clandestine.co.za Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.

ComSim, Inc.  www.comsim.com Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.

Confero, Inc.  www.conferoinc.com Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.

Consumer Impressions, Inc.  www.consumerimpressions.com Providing mystery shopping services in the United States.

Consumer Research Group (CRG)  crg2000.com Mystery shopper consultant services to the retail industry.

Count On Us  www.ucountonus.com Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.

Creative Image Associates  www.creativeimage.net A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.

Customer Point of View  www.mystery-shopper-business.com/restaurant-mystery-shopping A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.

Customer Service Perceptions  csperceptions.com Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.

Customer 1st  www.customer-1st.com Full service mystery shopping company providing on-line reporting for customer service evaluation.

A Customer's Point of View, Inc.  www.acpview.com Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.

CV Marketing Research Inc.  www.cv-market.com Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels

Data Quest, Ltd.  www.dataquestonline.com Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).

Douglas Stafford International  www.douglasstafford.com Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.

DSG Associates, Inc.  www.dsgstars.com Mystery shopping services to the retail food service industry. Online application.

Dynamic Advantage  www.dynamic-advantage.com Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.

eMysteryShopper  www.edigitalresearch.com/services/ems Independent review of website usability and efficiency from a customer's point of view. Online application.

Ethos Consultancy  www.ethos.ae Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.

Evaluation Systems for Personnel  www.espshop.com Provides mystery shopping and sales training services. [Houston]

Feedback Plus, Inc.  www.feedbackplusinc.com Customized mystery shopping programs.

Focus Plus Service Auditors  www.focusplus.net.au An independent customer service monitoring company which provides evaluation of customer service.

Frontline Shoppers Inc.  www.frontlineshoppers.com Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.

Game Film Consultants  www.gamefilmconsultants.com Video mystery shopping.

GAPbuster Worldwide  www.gapbuster.com Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.

Guest Check  www.theguestcheck.com Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.

Hidden Concepts Inc.  www.hiddenconcepts.com Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.

Hilli Dunlap Enterprises  www.dunlapenterprises.com Services offered, contact details, and application to be a shopper.

Hindsight  www.hndsight.com Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.

The Hotel Shopping Network  hotelshoppingnetwork.com Provider of hotel mystery shopping and sales training services to the hospitality industry.

ICC - Decision Services  www.iccds.com Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.

ICU Associates Inc.  www.icuassociates.com Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.

Imaginus Training & Development Inc.  www.imaginusinc.com Mystery shopping, web shopping, training, motivational seminars, and focus groups.

Imyst, Inc.  www.imyst.com Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.

Infotel  www.infotelinc.com Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.

Inland Retail Services  inlandretailservices.com Specialists in mystery shopping and merchandising services. Includes services and contacts.

The Insight Group International  www.theinsightgroupintl.com Provides food and beverage service evaluations and full property evaluations for hotels.

IntelliShop  www.intelli-shop.com Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.

ITS (Incognito)  www.itsincognito.com Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.

Jancyn Evaluation Shops  www.jancyn.com Secret shopping services used by the retail, restaurant and rental housing industry.

Jireh Scheduling and Research  www.contact-jireh.com Provide research to business organizations by consumer evaluations.

JKS Mystery Shopping Ltd  www.jksmysteryshopping.co.uk Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.

J.M. Ridgeway Co.  www.jmridgway.com A market research and mystery shopping company providing national coverage.

Kinesis  www.kinesis-cem.com Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.

The Kirandt Group, LLC  www.kirandt.com Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.

Mars Research  www.marsresearch.com Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.

Michelson & Associates, Inc.  www.michelson.com Description of the company and services offered. Apply online to be a shopper.

Mystery Review  www.mystery-review.com Mystery Review offers high quality mystery shopping surveys to check how customers do see shops, hospitals and theaters.

Mystery Shop Inc.  www.mysteryshopinc.com Print, telephone, and video mystery shop services.

Mystery Shopper, USA  www.bmiltd.com Sign up to be a shopper or inquire about using this business's services.

Mystery Shoppers  www.mystery-shoppers.com Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.

Mystery Shoppers Ltd.  www.mystery-shoppers.co.uk Mystery shopping and customer service training and consultancy services. UK.

Mystery Shopping Matters  www.mysteryshoppingmatters.com Created to share and exchange best practices amongst end-users of a mystery shopping program.

Mystery Shopping Providers Association  www.mysteryshop.org Trade association of mystery shopping providers and resource for shopper applicants.

Mystery Shopping Resources  www.volition.com/mystery.html Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.

Mysteryshopomatic.com  www.mysteryshopomatic.com Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.

Mysteryshopper.com.au Pty Limited  www.mysteryshopper.com.au Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.

Mystique Shopper LLC  www.mystiqueshopper.com Mystery shopping services to varied industries. Web-based reporting.

National Shopping Service  www.nationalshoppingservice.com Mystery shopping in America and Europe.

National Shopping Service Network, LLC  www.mysteryshopper.net Offers a variety of mystery shopping services.

Northwest Loss Prevention Consultants  www.nwlpc.com Restaurant, apartment and retail mystery shops. On line shopper application.

Pacific Research Group  www.pacificresearchgroup.com Services include mystery shops, site inspections, and phone surveys.

PAN Research  www.panresearch.ie Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.

Perfectly Frank inc.  www.perfectlyfrankinc.com A boutique mystery shopping company. Areas of specialization, pricing, and contacts.

The Performance Edge, Inc  www.pedge.com Mystery Shopping services. Customer Service Feedback. Online application.

Performance In People Ltd  www.performanceinpeople.co.uk UK-based telephone and video mystery shopping services.

Premier Service  www.premierservice.ca A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.

Presence Quality Mystery Shopping  www.presence.fr Specialists of network assessments.

Quality Assessments Mystery Shoppers, LLC  www.qams.com Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.

Quality Eye Mystery Shopping  www.qualityeye.com A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.

Quality Scheduling Group LLC  www.qualityscheduling.com Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.

QualityWorks Associates  www.qualityworks.com A market research organization that conducts surveys and mystery shopping.

React Surveys  www.reactsurveys.com Providing mystery shopping services to measure and improve service delivery from a customer perspective.

Reality Check Mystery Shopper  www.rcmysteryshopper.com Shopper evaluations. Apply online.

Restaurant Evaluators, Inc.  www.restaurantevaluators.com Customer feedback and evaluation services. Company profile, news and contacts.

Retail Maxim  www.retail-maxim.co.uk UK-based mystery shopping services including competitor visits and internet and telephone shopping.

Retail Rapport Ltd.  www.mysteryshopagency.com Mystery shopping agency. List of services, details about applying, and contact information.

RetailTrack  www.retailtrack.com Retail, service, hospitality and call center mystery shopping.

Richey International  www.richeyint.com Quality management programs to enhance performance, measure product quality, and maintain brand stature.

Satisfaction Services, Inc  www.satisfactionservicesinc.com Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies, including online surveys and reporting.

Schryver Enterprises. LLC  www.schryverenterprises.com Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.

Second To None, Inc.  www.second-to-none.com Full service mystery shopping solutions. Apply online.

Secret ShopNET  www.secretshopnet.com Mystery shopping services. Apply online.

The Secret Shopper Company  www.secretshoppercompany.com Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.

Secret Shopping Services  secretshoppingservices.com Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.

Secret Sleuths  servicesleuths.com Services offered, staff, contact details, and shopper application.

Sensor Quality Management Inc.  www.sqm.ca Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.

Service Alliance, Inc.  www.serviceallianceinc.com Provides mystery shopping services to a variety of industries throughout the United States.

Service Check  www.servicecheck.com Customer service audits performed throughout North America.

Service Evaluation  www.serviceevaluation.com Provides a solution for keeping on top of the front line.

Service Excellence Group  www.serviceexcellencegroup.com Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.

Service Intelligence, Inc.  www.serviceintelligence.com Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.

Service Performance Group  www.spgweb.com Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.

ServiceSense  www.servicesense.com Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.

ServiceTRAC, Inc.  www.servicetrac.com National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.

SG Marketing Group  www.sgmarketing.com Company description, services offered, and online shopper application.

Shadow Shopper  www.shadowshopper.com.au Offers mystery shopping, website evaluation and reports.

Shadow Shopper  www.shadowshopper.com Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.

Shadow Shopper  www.theshadowagency.com Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.

Shop Incognito  www.shopincognito.com Offers mystery shopping training and support services. Also articles, podcasts and learning materials.

Shop'n Chek  www.shopnchek.com.au Offers mystery shopping and market research services for customer satisfaction measurement in Australia and New Zealand. profile and contacts.

Shop'n Chek International  www.shopnchek.com Mystery shopping and market research services for customer satisfaction measurement.

Shopper Anonymous  www.shopperanonymous.com Australian mystery shopping organization.

Shoppers' View  www.shoppersview.com Provides mystery shopping on site and by telephone to the retail industry. Online application.

Shoppers Confidential Inc.  www.shoppersconfidential.com Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.

Shoppers Critique International  www.shopperscritique.com Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.

Shoppers, Inc.  www.shoppercomments.com Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.

Sights on Service, Inc.  www.secretshopper.com A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.

Sinclair Service Assessments  www.ssanet.com Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.

Sipe and Associates  www.sipeandassociates.com Provides customer service evaluations, mystery or secret shopping services.

SNEAK PEAKms  spbon.com Offers a variety of customized mystery shopper and caller services.

Speedmark Information Services  www.speedmarkweb.com Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.

SpySee  www.spyseebiz.com.au Providing mystery shopping and reviews of business performance.

A Step Above Service Evaluations, Inc.  www.serviceevaluations.com Florida-based service evaluations to varied industries.

Support Financial Resources, Inc.  www.serviceexperiences.com Customer-driven mystery shopping and consultative services specializing in the financial services industry.

Sutter Marketing  suttermarketing.com Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessible data. Find details about the business, services offered, and contact information.

Tenox Appraisal Systems  www.weshop4u.com Customer satisfaction measurement specialists.

Tern Consultancy  www.ternconsultancy.co.uk Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.

Verification Roberte Inc.  www.roberteverifications.com Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.

Westcoast Mystery Shopping  westcoastmysteryshopping.com Specializes in serving smaller retail chains throughout North America.

The Christian Science Monitor  csmonitor.com/2002/0528/p20s01-wmcn.html Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)