See also:

• Business: Business Services: Communications: Education and Training  (92)
• Business: Education and Training  (696)
• Business: Marketing and Advertising: Salesmanship: Education and Training  (80)

AM International Learning  aminterlearning.com Specializing in customer service training. Courses, workshops, and seminars.

Belding Skills Development Corp.  www.beldingskills.com Provides seminars and workshops on the topic. List of services, newsletter and contacts.

Caliluna Consulting  www.extraordinarycustomerservice.com Provides online customer service training for employees and managers to increase profits and improve business.

Ceres Innovations Inc.  www.ceresinnovations.com The CERES model places employees at the center of customer relations within the company

Communication Strategy Consultants  www.communicationstrat.com Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.

ContactPoint  www.contactpointsolutions.com Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.

Corporate Dynamics, Inc.  www.corpdyn.com Training and consulting solutions for customer service, sales, and management related issues.

Craig Harrison's Expressions of Excellence  www.expressionsofexcellence.com Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.

Customer Focus, Inc.  www.customerfocusinc.com On-site customer service training for service representatives.

Customer Service Review, Inc.  www.csr-net.com Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.

Customer Service University  www.customerserviceuniversity.com Provides customer service videos and training programs. Includes online ordering and contacts.

Customer Service Works  www.customerserviceworks.com Provides training programs and consulting services. Public workshops, newsletter and contact details.

CustomNet Services  www.customnet.on.ca Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.

Dionco Inc.  www.dionco.com A retail consulting firm specializing in retail selling skills and customer service skills.

Expressive Concepts  www.expressiveconcepts.com Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.

Ford, Lisa  www.lisaford.com Speaks on customer service topics including managing, hiring and training. Audio, video and books available.

Gehegan & Associates  www.gehegan.com Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.

Glasstap Training Services  www.glasstap.com Developing People to support the business, using innovative learning styles mixing classroom and e-learning.

Impact Learning Systems  www.impactlearning.com Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

The I.M.P.A.C.T. Training Group, Inc.  www.impacttraininggroup.com Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.

Interaction Metrics  www.interactionmetrics.com Customer service audit specialists.

JoAnna Brandi & Company, Inc.  www.customercarecoach.com Customer care training program for managers.

Jones Associates  www.service-training.co.uk Specializes in researching, preparing and delivering training programs

Kandan, M.  www.kandan.org.in Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.

Learning Curve  www.yourlearningcurve.co.uk Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.

Learning Journey, Inc.  www.learningjourneyinc.com Solutions to help increase employee morale and give better customer service through communication and corporate culture.

LMR Associates  www.lmrassociates.com Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.

Mark Eppler & Associates  www.markeppler.com Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.

Martrain Ltd  www.martrain.co.uk Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.

Measure-X  www.measure-x.com Customer service and retention training and measurement. Includes testimonials and services.

M2S2 Communications  www.m2s2.com Provides services focused on the telephony industry. Profile, events and contact information.

Myra Golden Seminars  myragolden.com Keynotes, web based training and seminars designed with an emphasis on customer service improvement.

Optimum Operating Procedures and Services Pty Ltd  www.oops.net.au Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)

Oriel Training  www.orieltrain.com Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.

Peak Performance International Pty Ltd  www.peakperformance.co.nz Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.

The Physics of Customer Service  www.customerserviceebook.com International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.

Power Train  www.powertrain.co.uk Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.

Professional Edge  www.proedgeskills.com Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.

Progressive Image  www.exectrainer.com Customer service skills, coaching and executive training. Includes testimonials and events.

Rapid Results  www.rapid-results.com Offers training covering customer service, sales, leadership, telephone skills.

Service Quality Institute  www.customer-service.com Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

Service Strategies  www.servicestrategies.com Provides industry standard certification, training and consulting solutions for customer service and support.

Signature Worldwide  www.signatureworldwide.com Offers customer service and sales skill training programs. Events calendar, and newsletter.

1stCo Business Development  www.1stco.com Custom training solutions in customer service.

Sterling Consulting Group, Inc.  www.quality-service.com Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.

SunShower Learning  www.smile-video.com Video-based training program to inspire positive attitudes in front-line customer service employees.

Telephone Doctor  www.telephonedoctor.com Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

Thank You Very Much, Inc.  www.thankyouverymuchinc.com Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.

Tooty Inc.  www.tootyinc.com Customer service and sales strategy evaluating, developing, training and monitoring.

Total Performance Limited  www.totalperformance.ca Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.

The WOW Class  www.thewowclass.com Client service training programs.