Association For Services Management International (AFSM)  www.afsmi.org Not-for-profit organization which provides educational programs, networking opportunities, and research to enhance the success of s-business executives, managers, and companies.

Customer Database Measurement Benchmarking Association  cdmba.org CDMBA helps customer database management professionals identify the best business practices and compare operating performance.

International Customer Service Association  www.icsa.com ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

Society Of Consumer Affairs Professionals  www.socap.org As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.